Press Release: Leaving Certificate Helpline Opening Day

7th September 2020

Press Release: Leaving Certificate Helpline 2020, Opening Day


The National Parents Council Post Primary Leaving Cert Helpline 1800 265 165 launched at 11am on Monday 7th September and will run to Wednesday 16th September. The Helpline aims to support students, parents and guardians through the provision of accurate information, support and advice during this time.

Approximately 60,000 students received Calculated Grades on 7th September 2020, in a move away from the traditional leaving certificate examination results. In its opening day, 255 callers, including students, parents, guardians and others, contacted the Helpline. The majority of queries focussed on the results received today, with many callers seeking information regarding the appeals process for the calculated grading system.

The Minister for Education, Ms Norma Foley, TD, said “I am very pleased to hear that so many students and parents are availing of the Helpline. Naturally as today was the first day, the LC Helpline was very busy and received a very large volume of calls. I would like to thank callers for their patience and the Guidance Counsellors who are providing an exceptionally good service at this time. Students are also reminded that Guidance Counsellors in their schools are available this week to support them and they should contact their school to make an appointment. Finally, I would like once more to congratulate the students who received their Leaving Cert results today, it was a great achievement. I wish them well in their next step in their careers whether going on to Further or Higher Education, training or apprenticeship or the world of work.”

Beatrice Dooley, President of the Institute of Guidance Counsellors, provided the following advice “We would advise students to contact their school-based guidance counsellor with Leaving Certificate related queries in the first instance. If the Helpline lines are engaged when they call give it an hour and try again, remember we will answer your calls until Wednesday week. Whether you contact us in school or at the Helpline at 1800 265 165 we are only a phone call away.”





Note to Editors

The NPCPP Leaving Cert Helpline (1800-265-165) is a free-phone service provided to Leaving Cert students and their parents and guardians. It is professionally staffed by members of the Institute of Guidance Counsellors (IGC) and is sponsored by the Department of Education, Independent Newspapers and, and supported by SUSI and the GAA.

The NPCPP Leaving Cert Exam Helpline 2020 number, 1800-265-165, will operate the following schedule:

  • Monday 7th September         11am – 8pm
  • Tuesday 8th September        11am – 8pm
  • Wednesday 9th September 11am – 2pm
  • Thursday 10th September 11am – 2pm
  • Friday 11th September 12pm – 8pm
  • Saturday 12th September 11am – 5pm
  • Monday 14th September 11am – 5pm
  • Tuesday 15th September 11am – 2pm
  • Wednesday 16th September 11am – 2pm

In addition, the Independent blog, viewable 24 hrs 7th – 16th September, will operate:

  • Monday 7th September  11am – 4pm
  • Friday 11th September    4pm – 8pm

The National Parents Council Post Primary (NPCPP) is the voice of, and advocate for, all parents and guardians of young people in post-primary education.

The NPCPP aims to provide a forum that actively supports parents and guardians in their parenting role and to interact effectively with schools and other education partners on issues that impact on the education, development, and general well-being of young people within the post primary education system.

For comments and media queries please contact or phone 01-8623346.

Contact Information

Unit 6 -Building 125,
OMNI Shopping Centre,
Santry, Dublin 9
Phone: +353 (1) 862 3346